FAQs

Can engineers be sent to our site for installation and training?

We’ll send experienced engineers to the customer's site to guide equipment installation and debug the equipment. We will also provide installation instructions, layout drawings, assembly drawings, etc.

What is the positioning and cost performance of your products?

We have professional engineers, skilled production workers, high-standard quality inspection, and pre-sales and after-sales service teams with effective communication. We can assemble and test all the equipment and pack them carefully before delivery. Maybe our price is not the lowest, but we pursue the best service and quality and we are definitely your most suitable and trustworthy partner.

Are you a factory, a design company, or a trading company?

We are a manufacture factory with our own mechanical and project design engineers. We can provide customized solution design according to customers’ requirement, and full-process services such as early project discussion, scheme design, equipment selection, site planning, equipment layout, transportation and delivery, installation and commissioning.

Can you provide technical and process guidance?

Yes. We have rich experience in mortar production, and we will customize the equipment according to your needs and provide a full range of project guidance. We can reasonably design the layout and site planning according to the size of your workshop, and provide technical support for mortar formulas.

I don't have the formula, can you send me one?

Yes, we have more than 500 customers and they are willing to share the formula.

What about the Minimum Order Quantity?

The MOQ is 1pcs.

What about the warranty time?

12 months after shipment or 2000 working hours.

How long is the production and delivery time?

The general equipment production period is about 20-30 working days. After the equipment production is completed, you can come to our factory in person, send someone to our factory, or ask us to provide photos and videos of the finished product for inspection. The delivery time of different countries is different, about 10-40 days. We will provide photos and videos of equipment loading throughout the delivery process, as well as official customs clearance information.

Can I visit your factory and your customer’s factory?

Yes, you can come by yourself or ask your friend in China to visit our factory or our customer's production factory. Welcome to visit our factory, and we can provide you with the invitation letter required for visa application. We will meet you at the airport or station and offer professional business reception services.

What kind of terms of payment can be accepted?

L/C, T/T could be accepted.
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